For problems with your order or to request a return, please email us at firstname.lastname@example.org. Returns must occur within 15 days of receipt of items and you must contact us for Return Authorization Number before returning your package; otherwise, your return may be refused. Returned items will incur a restocking fee. Refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. Sorry, but we do not refund original shipping charges or pay for return shipping charges. Rejected packages will incur return shipping fees which will be deducted from your refund. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase. Except for warranty, any return/exchange is between the retailer and the customer.