Shipping Times and Expected Delivery
Note: Business days are Monday through Friday, excluding holidays.
Shipping is typically 2-5 business days to arrive.
Most orders will process the same or the next business day after they are placed.
If your item is personalized, it typically takes 3-4 additional days.
**Items may ship separately. We do our best to process and ship all products at the same time. Some products will ship separately. Tracking information is always provided. If you have concerns, please send us an email.
Items will ship via USPS or Fedex. We reserve the right to choose shipping method and company.
We do not ship to Hawaii or Alaska. Shipping is within the US ONLY.
International shipping rates upon request for some products. Please inquire prior to making a purchase which ships outside of the US.
We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.
For problems with your order or to request a return, please email us at firstname.lastname@example.org. Returns must occur within 15 days of receipt of items and you must contact us for Return Authorization Number before returning your package; otherwise, your return may be refused. Returned items will incur a restocking fee. Refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. Sorry, but we do not refund original shipping charges or pay for return shipping charges. Rejected packages will incur return shipping fees which will be deducted from your refund. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase. Except for warranty, any return/exchange is between the retailer and the customer.
- Custom merchandise is not returnable for exchange or refund.