For problems with your order or to request a return, please email us at firstname.lastname@example.org. Returns must occur within 15 days of receipt of items and you must contact us for Return Authorization Number before returning your package; otherwise, your return may be refused. Returned items will incur a restocking fee. Refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. Sorry, but we do not refund original shipping charges or pay for return shipping charges. Rejected packages will incur return shipping fees which will be deducted from your refund. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase. Except for warranty, any return/exchange is between the retailer and the customer.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (and free of smoke smell). It must also be in the original packaging.
If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We highly recommend that you use a shipping method that has a tracking number.Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable.
Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.