Warranty policy

  • If a warranty problem occurs with any product caused by a manufacturing defect in material or workmanship, we will, within our discretion, replace the product, repair the product or provide replacement parts in accordance with the warranty terms and conditions stated herein.  The warranty applies only to the first purchaser or gift recipient of the product for a period of 6 months starting from the date of purchase.
  • Most dance bags have a 6-12 month warranty. Each manufacturer has a different policy.  All other products have a 6-12 warranty. Please inquire via email for any questions.
  • This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (i.e. airline travel). 
  • Electronic photos are required to begin the process for replacement and repair inquiries. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase.  Substitutions in size or style will not be made, unless the warranted product is no longer available.
  • Refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. Sorry, but we do not refund original shipping charges or pay for return shipping charges. Rejected loads will incur return freight which will be deducted from your refund. For problems with your order or to request a return,please send us an email us at rackmonsters@gmail.com. 

Have questions or concerns. We can be reached at 910-581-0754.